Returns

Return – Change of Mind

You may return any item for a fee, with the exception of sale items or items purchased at a discount during promotional periods, which are final sale.   

All returns are for store credit only, not for refund.    Your store credit is for the full price paid less the return fee, and does not expire.

The return fee is $15 for orders under $150 and 10% of order total for orders over $150.   

If you would like to make an eligible return, please email us at [email protected] within 7 days of receiving your purchase.   

Once we reply with your waybill, the item must be sent back within 14 days.   Items must be returned in un-used condition, in the dust bag, and with the hang tag affixed.

HOLIDAY EXTENDED RETURNS - All orders placed Nov 15 to December 25 that are eligible for return can be returned until Jan 15.   Return must be requested by Jan 15 and shipped within 5 days of approval.    Items sold at Sale and Promotional prices remain final and are not eligible for return.

Exchange

We do not process Exchanges, only Returns.   If you wish to purchase a different item you will need to complete a new purchase via our website, and your store credit will be processed separately.  Ship costs may apply to your new purchase.

Laptop Bags

Laptop bags will indicate in the description the size of laptop that each style will hold.  PLEASE CHECK YOUR LAPTOP SETTINGS FOR ITS SIZE, OR MEASURE YOUR SCREEN ON AN ANGLE FROM BOTTOM LEFT TO TOP RIGHT.  SIDE TO SIDE MEASUREMENT WILL NOT WORK FOR SIZING PURPOSES.   Return of laptop bags for sizing issues will incur a $15 return fee.  Please email us at  [email protected] should you need assistance finding your correct size.  

Purchases with Retail Partners

Items purchased through our retail partners can only be returned to the retailer.