Terms and Conditions

Payment Methods & Payment Processing

Louenhide currently accepts Visa, MasterCard, and American Express.  Goods are sent when the total amount has been paid.  Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered.

 

Price

Louenhide reserves the right to change prices for products displayed on our online site at any time.   The price payable for the goods shall be the price applicable on the date the goods are ordered.  Louenhide also reserves the right to discontinue any promotions as we see fit.

 

Tax

Local taxes or duties are included at checkout and nothing further is charged after checkout or on arrival.

 

Gift Vouchers

• Gift Voucers can be redeemed for online merchandise only and not for cash.

• Gift Vouchers can only be redeemed with Louenhide online, not with any other retail partner of Louenhide.

• Gift Vouchers are valid for 12 months from date of issue.

• Unused portions of a Gift Voucher may be used in whole or part against future purchases only, no change or refund is available.

 

Shipping and Delivery

See our Shipping and Delivery Page for complete information.

 

International Orders

We currently offer delivery to North America only – USA and Canada.

 

Returns

Please see our Returns Page for complete information on these topics.

 

Damage Claims

 

Louenhide will warranty items with damage or defects, at the following levels:

• Significant flaws in fabrics (marks or blemishes), sewing, construction or missing parts must be reported within two weeks to be warrantied.
• Tears in stitching or lining, must be reported within three months to be warrantied.   Loose threads or dropped stitches are not warrantied unless the structure of the item is compromised.
• Broken or malfunctioning handles, straps, zippers or hardware must be reported within six months to be warrantied.

 

Our manufacturer's warranty does not include normal wear and tear, neglect, or accidents.   It does not include colour transfer from or to garments, or stains of any kind.   

 

Our vegan products are hand-made.   Minor variances in cosmetic edging, loose or excess thread or other minor variations are not deemed faulty or waste.

 

Warranty is valid only for main items, not for extra inner bags, or for gifts with purchase.

 

ITEMS PURCHASED AT LOUENHIDENA.COM

 

Warranty begins at the time of purchase when the purchase is via our website, and requires proof of purchase if we are unable to locate the sale via your name or email.

 

To satisfy the warranty, we will offer at our discretion either replacement of same product if available, comparable product, or a discount code for a replacement purchase of same value on our website.     We do not offer refunds for damage or defect.

 

We do not offer cleaning, refurbishing, repair services or replacement parts.

 

If you are satisfied that your defect is covered by this warranty policy, and your purchase was made on the Louenhide website, you can report by email to [email protected].   To initiate the claim, your email MUST include the name and email address from your order, as well as photos of both the entire item and of the damage.   

 

ITEMS PURCHASED WITH A RETAIL PARTNER

 

Damage must be claimed with the store where you purchased your item.    We will support the store via our wholesale channel to manage your claim.

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